Here are some answers to some commonly asked questions. More details can be found in our policies pages.
WHAT PAYMENT METHODS CAN I USE?
Credit Card: Visa, MasterCard, American Express, Apple Pay, Google Pay, Shop Pay (also with installments). The total will be charged to your account when the order is shipped.
WHAT IS YOUR EXCHANGE, RETURNS AND REFUND POLICY?
Customized items are considered final sale and cannot be returned. Any item that has a name, number, and / or any badge printed on it is considered a customized item. Namesets and badges are also final sale and cannot be returned or exchanged.
Please see our Returns & Exchanges Policies for more details.
WHAT IS YOUR DEFECTIVE ITEMS RETURNS POLICY?
Defective returns are handled slightly differently based on the item. If you received a defective item straight out of the box, simply email email@example.com or give us a call at 646.863.7076 explaining the situation, and we'll email you a return label to ship the item back to us so that we can replace it. If we no longer have the item in stock, you will have the option to receive a full refund or swap the item with something of equal or lesser value.
For items that were received, and then used, the process is as follows:
If you purchased a pair of goalkeeper gloves or cleats that are showing noticeable signs of wear within a short period of time, take a few pictures of the item and send them to the email address above (along with your order number) so that we can review your claim. A customer service specialist will respond within 1-2 business days.
For Nike, Adidas, Puma, Under Armour or New Balance footwear purchases made within the last 30 days, please email images of the item to firstname.lastname@example.org and Upper 90 will review your claim.
If your defective claim is approved, we'll either swap them out with the same exact pair (depending on if that item is in stock) or issue store credit in the full amount paid at the time of purchase.
Please follow the instructions below for all footwear purchases that do not fall within the specified timeframe above.
For all Nike footwear purchased more than 30 days ago, please follow the instructions below.
Go to Nikeclaims.com:
- Scroll to the bottom and select ‘Footwear’
- Scroll to the bottom and click ‘Agree’
- Fill out the form and click ‘I Agree’
- Click ‘Confirm’
For all adidas footwear purchased more than 30 days ago, please follow the instructions below.
Go to the adidas claims website:
- Enter your information
- Under 'Reason' select Product Quality Claim
- Attach images of the item
- Click 'Send'
For any other defective questions please contact our customer service department via email / phone at email@example.com or 646.863.7076, Monday - Friday, 10am - 6pm EST.