Here are some answers to some commonly asked questions. More details can be found in our policies pages.
WHERE IS UPPER 90 LOCATED?
Upper 90 Soccer Store started in 2009 with one store on the Upper West Side in Manhattan, New York. Since then we've expanded to four retail locations, an online store, and a teamwear business.
- The website (u90soccer.com) operates out of Astoria, NY. Our teamwear business and shipping warehouse are located in Long Island at our Hicksville retail location.
- Our 4 retail locations and contact information are as follows:
Soccer Post - Long Island
Please visit our Locations & Contact page for maps and further information.
WHAT ARE YOUR STORE HOURS?
Upper 90 retail locations are open every day of the year except Thanksgiving, Christmas and New Years Day.
Severe weather and seasonal hours may affect our normal operations. For more information please contact the location directly via phone.
WHAT PAYMENT METHODS CAN I USE?
Credit Card: Visa, MasterCard, American Express, Apple Pay, Google Pay, Shop Pay (also with installments). The total will be charged to your account when the order is shipped.
WHAT IS YOUR EXCHANGE, RETURNS AND REFUND POLICY?
Customized items are considered final sale and cannot be returned. Any item that has a name, number, and / or any badge printed on it is considered a customized item. Namesets and badges are also final sale and cannot be returned or exchanged.
Please see our Returns & Exchanges Policies for more details.
CAN I RETURN OR EXCHANGE AN ITEM AT ANY UPPER 90 STORE LOCATION?
For returns, the store manager will inspect the item then contact our customer service department to process your refund. Our customer service department will issue a refund to the payment method used during checkout (credit card, PayPal, Amazon, etc.).
For exchanges, Upper 90 retail locations will approve size swaps for the same item(s) purchased, as long as the size you're requesting is available at that store.
Currently, Upper 90 does not allow online purchases to be exchanged for item(s) other than what was originally purchased.
HOW DOES IN-STORE PICKUP WORK?
Most orders will be available for pickup within the next 1-2 business days after the order was placed. In some cases, products will need to be transferred from another Upper 90 location, which can increase processing time to 3-4 business days.
In-Store Pickup steps:
1. Select 'In-Store Pickup' at checkout & choose your preferred store location
2. Wait for an email from us, confirming that your order is ready for pick up.
3. Bring a photo ID + your Order Confirmation email (or your order number) to the selected Upper 90 location, to pick up your order. When you arrive at the selected store, simply ask our staff for assistance with order pickup.
WHAT IS YOUR DEFECTIVE ITEMS RETURNS POLICY?
Defective returns are handled slightly differently based on the item. If you received a defective item straight out of the box, simply email email@example.com or give us a call at 646.863.7076 explaining the situation, and we'll email you a return label to ship the item back to us so that we can replace it. If we no longer have the item in stock, you will have the option to receive a full refund or swap the item with something of equal or lesser value.
For items that were received, and then used, the process is as follows:
If you purchased a pair of goalkeeper gloves or cleats that are showing noticeable signs of wear within a short period of time, take a few pictures of the item and send them to the email address above (along with your order number) so that we can review your claim. A customer service specialist will respond within 1-2 business days.
For Nike, Adidas, Puma, Under Armour or New Balance footwear purchases made within the last 30 days, please email images of the item to firstname.lastname@example.org and Upper 90 will review your claim.
If your defective claim is approved, we'll either swap them out with the same exact pair (depending on if that item is in stock) or issue store credit in the full amount paid at the time of purchase.
Please follow the instructions below for all footwear purchases that do not fall within the specified timeframe above.
For all Nike footwear purchased more than 30 days ago, please follow the instructions below.
Go to Nikeclaims.com:
- Scroll to the bottom and select ‘Footwear’
- Scroll to the bottom and click ‘Agree’
- Fill out the form and click ‘I Agree’
- Click ‘Confirm’
For all adidas footwear purchased more than 30 days ago, please follow the instructions below.
Go to the adidas claims website:
- Enter your information
- Under 'Reason' select Product Quality Claim
- Attach images of the item
- Click 'Send'
For any other defective questions please contact our customer service department via email / phone at email@example.com or 646.863.7076, Monday - Friday, 10am - 6pm EST.