Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

  • Complimentary ground shipping within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS accepts the following payment methods:

  • Credit Card: Visa, MasterCard, American Express,. The total will be charged to your card when the order is shipped.
  • We also feature a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website

You may return most new, unused items within 60 days of delivery for a full refund.

● All returned or exchanged items must be in original condition with original tags and packaging. Used or damaged items cannot be returned or exchanged.

● Customized items are final sale and cannot be returned. Any item that has a name, number, badge, or logo printed on it is considered a customized item. Name sets & badges are also final sale and cannot be returned or exchanged.

● The customer is responsible for return shipping charges when making a return or exchange. For exchanges, Upper 90 will cover shipping costs of the replacement item(s) that are being shipped to the customer.

● Upper 90 will cover return shipping costs, and refund any initial shipping costs, if the return or exchange is a result of our error.

● Please do not use the shoebox to ship footwear back to us. Any damage to the original shoebox will incur a $10 fee.

● Returns are credited to the original payment method.