Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

  • Ground shipping within 1 to 7 business days
  • Next-day and Express delivery options also available
  • See the delivery FAQs for details on shipping methods, costs and delivery times
  • To check the status of your order, use the "Need help" widget found on the bottom left of the screen and click "find your order".
PAYMENT METHODS accepts the following payment methods:

  • Credit Card: Visa, MasterCard, American Express,. The total will be charged to your card when the order is shipped.
  • We also feature a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website

You may return most new, unused items within 30 days of delivery for a full refund.

● All returned or exchanged items must be in original condition with original tags and packaging. Used or damaged items cannot be returned or exchanged.

● The customer is responsible for return shipping charges when making a return or exchange. For exchanges, Upper 90 will cover shipping costs of the replacement item(s) that are being shipped to the customer.

● Upper 90 will cover return shipping costs, and refund any initial shipping costs, if the return or exchange is a result of our error.

● Please do not use the shoebox to ship footwear back to us. Any damage to the original shoebox will incur a $10 fee.

● Returns are credited to the original payment method.